Tonic London

Modern Classic Menswear

Orders and Shipping

For any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the checkout, you as the customer will be responsible for paying Customs duty / Excise duty and/or import VAT that may arise at the delivery destination.

UK : Free delivery on orders over £50.00

Europe, 3-5 days

  • Under 1kg EU £13.00
  • Over 1kg EU £16.00

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of the world, 5-10 days

  • Under 1kg Rest of World £17.00
  • Over 1kg Rest of World £22.00

Albania, Algeria, Andorra, Angola, Anguilla, Antigua,, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Canary Islands, Cayman Is, Central African Republic, Chad, Channel Islands, Chile, China, Cis, Colombia, Comoros Islands, Congo, Costa Rica, Croatia, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Fiji, French Guyana, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea Bissau, Guinea Republic, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritius, Mexico, Monaco, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nevis, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion Islands, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone,Singapore, South Africa, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Surinam, Swaziland, Switzerland, Syria, Tahiti, Pacific, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Island, Uganda, United Arab Emirates, Uruguay, Usa – New York City*, Usa – Others, Vanuatu, Venezuela, Vietnam, Virgin Is, Yemen Arab Republic, Yugoslavia, Zaire, Zambia, Zimbabwe.

RETURNS & REFUNDS

UK RETURNS

For returns from within mainland UK we suggest using a trackable insured service as the item is your responsibility until it reaches us. 

RETURNS POLICY

We offer a 28 day returns policy on full priced items from the day goods are received.

We try and process returns within 48 hours. Unfortunately we can’t extend this offer to sale or clearance items — Sale items must be returned within 14 days.

We will be happy to refund any items purchased at full retail price. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase.

RETURNS ADDRESS

Returns Department Tonic 276 Portobello Road London W10 5TE

Returning items from outside the EU?

When returning items from outside the EU please be sure to include ‘Returns Department’ prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly. Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.

RETURNS PROCESS

For customers with accounts:

  1. Login to your account (Link to left of menu or in footer)
  2. Go to Orders and click on the Refund button next to the order you wish to return.
  3. Select the product you wish to get a refund for
  4. Select the reason for the refund from either the pre-selected reason or select ‘Other’
  5. Please add some additional information about why you wish to return the item (s)
  6. Submit the Request

Once the request has been received:

  1. You will receive an email notification of the refund request with information on how to return the item *
  2. Once the item has been received by us, you will get an email to notify you of the refund process.
  3. Once the refund request is processed then your card will be credited accordingly.

* Please note goods must be returned in perfect condition, the way you received them.

The process for Guest customers would be:

Customer’s without an account will need their order ID and email address

  1. Fill out the Refund/Exchange Request Form with your order ID and email address
  2. Review your order information and then choose Refund product
  3. Select the product you wish to get a refund for
  4. Select the reason for the refund from either the preselected reason or select ‘Other’
  5. Please add some additional information about why you wish to return the item (s)
  6. Submit the Request

Once the request has been received:

  1. You will receive an email notification of the refund request with information on how to return the item *
  2. Once the item has been received by us, you will get an email to notify you of the refund process.
  3. Once the refund request is processed then your card will be credited accordingly.

* Please note goods must be returned in perfect condition, the way you received them.

EXCHANGES

We can exchange for a different size, colour or item. If the item is of higher value we will request you pay the difference. If the item is of lesser value we will refund the difference.

EXCHANGE PROCESS

For customers with accounts:

  1. Login to your account (Link to left of menu or in footer)
  2. Go to Orders and click on the Exchange button next to the order you wish to exchange.
  3. Select the product you wish to exchange (there might be more than one product in the order)
  4. Click on the product to select a new size or choose a new product and click Exchange.
  5. Click on VIEW ORDER to return to the form
  6. Select the reason for the exchange from the pre-selected options or choose Other
  7. Please fill out some additional info about why you wish to exchange the product
  8. Submit the request

Once the request has been received:

  1. You will receive an email notification of the exchange request with information on how to return the item *
  2. Once the item has been received by us, you will get an email to notify you of the exchange process.
  3. Once the exchange has been processed we’ll send you the new item if it is for the same amount.

* Please note goods must be returned in perfect condition, the way you received them.

Note : If the item you are returning (for exchange) is more than the new item in value, we will refund the difference to your card. If the item is less than the value of the new product you will need to pay the difference by going to the order in your account.

The process for Guest customers would be:

Customer’s without an account will need their order ID and email address

  1. Fill out the Refund/Exchange Request Form with your order ID and email address
  2. Review your order information and then choose Exchange product
  3. Select the product you wish to exchange (there might be more than one product in the order)
  4. Click on the product to select a new size or choose a new product and click Exchange.
  5. Click on VIEW ORDER to return to the form
  6. Select the reason for the exchange from the preselected options or choose Other
  7. Please fill out some additional info about why you wish to exchange the product
  8. Submit the request

Once the request has been received:

  1. You will receive an email notification of the exchange request with information on how to return the item *
  2. Once the item has been received by us, you will get an email to notify you of the exchange process.
  3. Once the exchange has been processed we’ll send you the new item if it is for the same amount.

* Please note goods must be returned in perfect condition, the way you received them.

Note : If the item you are returning (for exchange) is more than the new item in value, we will refund the difference to your card. If the item is less than the value of the new product you will need to pay the difference, we will send you an email with a link to the payment page in this case.