Tonic Menswear
Since 2000

Guest Refund Request

Please fill out the form below with the details of your order and we’ll get back to you.






    UK RETURNS

    For returns from within mainland UK we suggest using a trackable insured service as the item is your responsibility until it reaches us.

    RETURNS POLICY

    Christmas Returns – We have extended the policy to 28 days from the day goods are received.

    We offer a 14 day returns policy on full priced items from the day goods are received.

    We try and process returns within 48 hours. Unfortunately we can’t extend this offer to sale or clearance items — Sale items must be returned within 7 days.

    We will be happy to refund any items purchased at full retail price. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase.

    RETURNS ADDRESS

    Returns Department Tonic 276 Portobello Road London W10 5TE

    Returning items from outside the EU?

    When returning items from outside the EU please be sure to include ‘Returns Department’ prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly. Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.

    RETURNS PROCESS

    Once the request has been received:

    1. You will receive an email notification of the refund request with information on how to return the item *
    2. Once the item has been received by us, you will get an email to notify you of the refund process.
    3. Once the refund request is processed then your card will be credited accordingly.

    * Please note goods must be returned in perfect condition, the way you received them.